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Terms & Conditions

Last updated: October 2026

These terms apply to every order placed with Oari Digital (“we”, “us”). By ticking the box before an order form and placing an order, you confirm that you have read and agree to them.

1. Our services

We offer Brand Identity Kits, the Business Starter Pack, CIPC Registration, Google Business Profile Setup, the Instagram AI Receptionist, Logo Design, Website Chatbots, Website Design and WhatsApp Business Setup. The description, inclusions and price of each service are shown on our Services page at the time you order.

2. Orders and payment

  • An order is only accepted once the order form is submitted and payment has been received in full.
  • All prices are in South African rand (ZAR) and are paid securely through Yoco. We do not see or store your card details.
  • Monthly plans for Website Design have a once-off R200 setup fee, added to the first payment. Once-off prices already include setup. The total is shown before you pay.
  • Monthly plans: your first payment covers the setup fee and the first month. After that, the monthly fee is invoiced by us and is due on the date shown on the invoice. Monthly plans are available only for websites that we host (see section 6).
  • Late payment: if a monthly fee is unpaid for 7 days, we pause updates and support. For a website or chatbot we host, we may take it offline if the fee is still unpaid after 14 days. Service resumes once your account is settled.
  • We may change our prices at any time. A price change never affects an order you have already paid for.

3. Turnaround times

  • Our standard turnaround is 3 to 5 business days. The Business Starter Pack takes 7 to 10 business days and CIPC Registration takes 5 to 10 business days.
  • Turnaround starts once we have received payment and everything we need from you (information, files, feedback). Delays in receiving these will delay delivery.
  • CIPC processing times are controlled by CIPC and are not guaranteed by us.

4. Your responsibilities

  • Give us accurate, complete and lawful information and content.
  • Make sure you own, or have permission to use, any logos, images, text or other material you supply to us.
  • Review your delivery promptly and send your feedback within the revision periods below.

5. Revisions and changes after delivery

  • Included revisions: Logo Design includes 2 revision rounds and the Brand Identity Kit includes up to 2 revision rounds.
  • 14 days of free fixes: for websites and chatbots, we fix mistakes and make minor tweaks free of charge for 14 days from the delivery date.
  • After 14 days: once the 14 days have passed, any changes are charged. Our current prices are: small edits (text, photos, prices, contact details) R100 to R200; adding or updating an event, product or menu item R200 to R400; a new page R500 to R900. Bigger changes are quoted before work begins, from R350 per hour.
  • Out of scope: requests that go beyond what was ordered (for example a new section with new features) may be quoted separately, even within the 14 days.
  • Monthly plans: updates are included as described in your plan (Basic: 1 update a month, Growth: 2 updates a month, Pro: unlimited reasonable updates). Anything beyond your plan is charged at the rates above.

6. Websites and chatbots

  • Websites are hosted by us on our web hosting unless agreed otherwise. A custom domain and any related costs are your responsibility and are quoted separately.
  • Once-off orders: you own the finished website or chatbot files once payment has been made in full.
  • Free hosting: every once-off website package includes 1 year of free hosting by us, starting from the delivery date. Before that year ends we will contact you about renewing hosting with us or moving the site to your own hosting.
  • Monthly plans: we host and maintain your website for as long as the plan is active and paid. You can cancel at any time by giving us 30 days’ written notice through our Contact page.
  • Your own hosting: if you host your website yourself or with another provider, the once-off price applies and no monthly plan is offered. After the 14 days of free fixes, changes are charged per change at our rates, or you can pre-pay for updates. We cannot pause, change or control a site that we do not host.
  • We cannot guarantee uptime of third-party platforms, search engine rankings, or any particular business result.

7. CIPC Registration

  • The R950 price includes the official CIPC registration and name reservation fees and a standard Memorandum of Incorporation (MOI). A custom MOI is quoted separately.
  • We submit the registration using the information you give us. You are responsible for its accuracy.
  • CIPC may reject a proposed name or application. If that happens we will help you resubmit with an alternative, but we cannot control CIPC’s decisions or timelines.
  • This service is administrative support, not legal or tax advice. If your ownership or company structure is complicated, please get independent legal advice.

8. Instagram and WhatsApp services

The Instagram AI Receptionist and WhatsApp Business Setup depend on Meta’s platforms. We are not responsible for changes to, or restrictions imposed by, those platforms.

9. Refunds and cancellations

  • Because our services are digital and work starts straight away, we do not offer refunds once work has begun.
  • If we are unable to deliver a service you have paid for, we will refund the amount paid for that service.
  • If you have a concern about your order, please contact us through the Contact page and we will do our best to resolve it.

10. Ownership and our credit

  • Once an order is paid in full, you own the final deliverables we create for you, excluding third-party material (such as stock images, fonts or software) which stays under its own licence.
  • Unless we agree otherwise in writing, we may show the finished work in our portfolio and may include a small “Website by Oari Digital” credit in the footer of websites we build.

11. Third-party services

We use third-party tools to run our business, including Yoco (payments), Tally (order forms), Netlify (hosting) and Google (booking and calls). Their own terms and privacy policies apply to your use of them.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit or business. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under the Consumer Protection Act or other law that cannot be limited.

13. Privacy

How we handle your personal information is explained in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

15. Governing law

These terms are governed by the laws of South Africa.

16. Contact

Questions about these terms? Please reach out through our Contact page.