FAQ
Frequently Asked Questions
Everything you need to know before placing your order.
How do I place an order?
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Go to Services, choose what you need (and your plan, if there are options), fill in the short order form and pay securely via Yoco. We start as soon as payment is confirmed.
How long does delivery take?
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Our turnaround time is 3 to 5 business days. CIPC registration takes 5 to 10 business days and the Business Starter Pack takes 7 to 10 business days.
What's the setup fee on websites?
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Monthly plans for Website Design have a once-off R200 setup fee, added to your first payment. Once-off prices already include setup, so there is nothing extra to pay. The total is always shown before you pay.
What if I need changes after my website is delivered?
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Minor fixes and tweaks are free for 14 days after delivery. After that, small edits (text, photos, prices, contact details) are R100 to R200, adding or updating an event, product or menu item is R200 to R400, and a new page is R500 to R900. Bigger changes are quoted from R350 per hour. If you update often, a monthly plan is cheaper because updates are included.
Monthly plan or once-off: what's the difference?
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Monthly plans mean we host your website and include ongoing updates and support for a monthly fee. Once-off means you pay one time and own it outright, with no monthly fee. Every once-off website package includes 1 year of free hosting by us.
How much do extra pages or features cost?
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Extra pages, forms, bookings, payments, galleries and extra languages are priced separately. See the Website Add-ons list on the Services page. The exact price is confirmed before we start.
Can I use my own hosting?
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Yes. If you host your website yourself or with another provider, choose a once-off option. Once-off websites include 1 year of free hosting by us, and you can move to your own hosting at any time. Monthly plans are only available for sites we host. After the 14 days of free fixes, changes to your site are charged per change, or you can pre-pay for updates.
What happens if a monthly payment is missed?
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If a monthly fee is unpaid for 7 days, we pause updates and support. For a site we host, we may take it offline if it is still unpaid after 14 days. Everything resumes once your account is settled.
What payment methods do you accept?
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All major credit and debit cards via Yoco, a trusted and secure payment platform. Payments are processed securely.
Do you work with international clients?
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Yes! We work with businesses worldwide. Everything is delivered digitally, so location is never a barrier.
Can I request revisions?
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Yes. Logo Design includes 2 revision rounds and the Brand Identity Kit up to 2. For other services, minor revisions are included. Major changes may incur a small additional fee.
How will I receive my files?
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Everything is sent to the email address you gave in the order form, as an email attachment or a download link.
Because our services are digital, we can't offer refunds once work has begun. If you have any concerns, email
info@oaridigital.co.za and we'll do our best to sort it out.